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What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness.

Jing Liu | Shengchao Hou | Richard Evans | Chenxi Xia | Weidong Xia | Jingdong Ma
Journal of medical Internet research | 2019

Complaints made online by patients about their health care experiences are becoming prevalent because of widespread worldwide internet connectivity. An a priori framework, based on patient centeredness, may be useful in identifying the types of issues patients complain about online across multiple settings. It may also assist in examining whether the determinants of patient-centered care (PCC) mirror the determinants of patient experiences.

Pubmed ID: 31392961

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